3.1 Eligibility for Returns:
Items may be returned within 30 days of delivery for a full refund or exchange. The product must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

3.2 Non-Returnable Items:
Custom-made products, clearance items, and gift cards are not eligible for return or exchange unless they arrive damaged or defective.

3.3 Return Process:
To initiate a return, please contact our customer service team at [email protected] with your order details. We will provide you with a return authorization and instructions.

3.4 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service.

3.5 Refunds:
Refunds will be processed to the original payment method within 7-10 business days after receiving the returned item. Shipping costs are non-refundable.

3.6 Exchanges:
If you wish to exchange an item, please contact us within 30 days of delivery. Exchanges are subject to product availability and may take additional time for processing.